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Cathedral Gardens Connection Information

If your Road Runner service is not working, try the following troubleshooting procedures for the listed symptoms:

You get a "low connectivity" error message when you try to connect to the Internet.

Connect via USB.

  1. Go to the Control Panel (in the Start Menu, usually under Settings).
  2. Go to Network Connections. (If you do not see Network Connections as a choice in the Control Panel, go to Network and Internet Connections and then choose Network Connections from there.)
  3. Right-click on Local Area Connection and choose "Disable" from the drop-down menu.
  4. Unplug the Ethernet cable from your computer and also disconnect it from the modem, you will not be using this cable to connect to the Internet.
  5. Find the USB cable that should have come with your modem, connect the larger end to the USB connector on the modem and the other end to a USB port on your computer.
  6. Insert the CD that came with your modem labeled "THOMSON digital|BROADBAND CABLE MODEM" into your computer.
  7. Windows should automatically "find" your new hardware. Follow the prompts to automatically install new hardware. The Install New Hardware Wizard will find a driver for your USB modem on the CD.
  8. Wait a few minutes for the modem to get an IP address.
  9. You should now be able to connect to the Internet. If you want to use your computer in another location and connect to the internet via Ethernet, remember that you have disabled your Ethernet card and will need to re-enable it to use the Internet in other locations and then disable it again when you come back to Cathedral Gardens.

Road Runner works for your roommates, but not for you.

Restart your computer. If this does not solve the problem:

  1. Check the cables.
  2. Look at the Internet Connection Solutions for more tips.

Road Runner works for other people in your building, but not for you or your roommates.

Perform a hard reset:

Performing a hard reset solves 90% of all Road Runner connectivity problems. It always necessary when switching between computers on the same jack, and may often be needed when you return from to campus after a break.

  1. Turn off your computer.
  2. Unplug the Cable Modem power cord.
  3. Unplug the Linksys router power cord.
  4. Plug in the Cable Modem, and wait a full 60 seconds.
  5. Plug in the Linksys router, and wait a full 60 seconds.
  6. Turn on your computer.

If the problem is not solved, please contact us.

Road Runner connection is not working for anyone in your building.

Resnet will advise you to report the problem to Residential Life.

There is another problem not listed here.

Resnet will advise you to report the problem to Residential Life.

To Report a Problem to Resnet

Contact us or fill out this online report. An ACE will make an appointment to check the problem.

To Report a Problem to Residential Life

Call Residential Life at x4-5561. Residential Life will report the problem to Time Warner.