Ethernet Jack Problems
If you are still having trouble connecting your computer to the internet after completing the
suggestions on our website, it is possible that there is
a problem with yourethernet jack.
Jack problems fall into two categories: the jack can be physically broken, or it can have
no connectivity:
- If the jack is physically broken, please fill out a jack report form and choose
"Physically Damaged Jack" as the type of problem. Please fill out all of the information,
including the label (number and letter) on the orange, ethernet jack(s). Resnet may
need to contact you to verify information before sending the repair request.
- It is also possible that the jack may be physically intact, but have no connectivity. In a single,
only one jack should be active; in most cases, the active jack will be the one diagonal to the
active phone jack. If you have a desktop, a service ticket will be opened for an ACE to test
your jack. If you have a laptop, you must bring it into the lab to verify that the connection
works in a lab ethernet jack, and then an ACE will come to test your jack.
Please note that not all jacks can be repaired. Visit
Information on Jack Repair
and Secure Wireless in Residential Dorms for more details about situations in which jacks may not
be repaired.
Click here to report a problem with an ethernet jack in your room.