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Network Troubleshooting at 110 & Cathedral Gardens

If your Road Runner service is not working, try the following troubleshooting procedures for the listed symptoms:

Road Runner works for other people in your building, but not for you or your roommates.

Performing a Hard Reset:

Performing a hard reset solves 90% of all Road Runner connectivity problems. It is always necessary when switching between computers on the same jack, and may be needed when you return to campus after a break.

  1. Turn off your computer.
  2. Unplug the cable modem power cord.
  3. Unplug the Linksys router power cord.
  4. Plug in the cable modem and wait a full 60 seconds.
  5. Plug in the Linksys router and wait a full 60 seconds.
  6. Turn on your computer.

Road runner works for your roommates, but not for you.

Restart your computer. If this does not solve the problem:

Check the cables:

Restart your computer. If this does not solve the problem:

Check the cables

Look at the cables between your computer and the cable modem. They should not be broken, frayed, or twisted in knots.

Unplug each end of the cable and plug it back in.

If the cable is broken or frayed, report the problem.

If the problem is not solved, please contact us.

To report a problem

Contact us here or fill out this a ticket using Service Now. An ACE will make an appointment to check out the problem.