If you keep getting the 'Cannot Verify your Login' error message, try copying and pasting your password from the Initial Login page. Remember that passwords are caps sensitive and that 1, l, 0 and O can all look alike.
Your eBear login does not have @barnard.edu at the end of it, it is simply your initials and a series of numbers (ie. ab1234).
Change your password as soon as you have logged into eBear. Keep in mind the good password tips. Click on the 'Email' tab at the top of eBear, then 'Email Utilities'. Click on 'Change Email Password' on the left hand side.
Please note that your changing password request will be run during weekdays and working hours only. It might take one hour for your request to go effect.
If you try to change your password and receive a 'Connection Timed Out' error, your new password does not meet the password requirements. Check the good password page for help.
If you are using any type of pop-up blocker or browser search-bar add-in, such as Google and Yahoo, you may need to disable it before eBear will work. You can disable the blocker for this site, only.
Make sure that your browser is set to accept cookies. If not, you may get an error message about eBear not being able to verify your information. To change your browser settings in Internet Explorer or Firefox, go to 'Tools'. From the drop down, select 'Internet Options'. Under the 'Privacy' tab in the new window, check the box to accept cookies. In Safari, go to the Safari tab in the browser and open 'Preferences'. Change the setting under the 'Security' tab.
Troubleshooting Tips for Accessing Login Information
Make sure that you have entered the information correctly (e.g. Is the caps lock key on?).
Make sure there are no punctuation marks in the System ID number or Date of Birth
If you can't find your System ID, please contact the Dean of Studies office by phone at 212-854-2024 or send an email to firstname.lastname@example.org from the email account that you listed on your application. We need to verify your identity. Do not include your Social Security number or any confidential information in any email.