This policy defines BCIT’s current support policy for Apple computing equipment in the Barnard College environment.
Apple products are popular choices for computing at Barnard College, but BCIT’s ability to fully support these computers has been materially affected by recent changes of direction by Apple, Inc.
The VP for Information Technology or her designates.
This policy affects members of the Barnard College faculty and staff who use Barnard-owned Apple computers that are supported by the BCIT Service Desk.
Sealed Unit: An Apple computer which cannot be easily opened for support. Sealed units currently include MacBook Air, MacBook Pro with Retina Display, and iMacs purchased on or after September 1, 2012.
Supportable Unit: An Apple computer that can be serviced on campus. Examples include Mac Mini and the standard (non-Retina Display) MacBook Pro.
BCIT can provide full support only for “Supportable Units” (defined above in this document). BCIT will make hardware recommendations based on these models. For security reasons, no staff member dealing with privileged information may use a “Sealed Unit” as their primary computer.
For users who purchase a sealed unit, the hardware support that can be provided by BCIT is limited to:
In many cases, data can not be recovered from a sealed unit. BCIT cannot take responsibility for any loss of data that may occur. For that reason, the BCIT Service Desk will configure all new sealed units to save standard data locations to Barnard’s shared file server. Changes to this configuration, or use of unusual applications, may render data unrecoverable in the event of hardware failure.
Apple is increasingly using hardware in which the body of the unit is entirely sealed and cannot be opened for service by BCIT or other technicians; their direction is moving towards desktop computers as a disposable item, like a phone or tablet, rather than something that can be modified, upgraded, or repaired. This design choice has a number of ramifications for support:
Support for sealed units (defined above in this document) can only be provided by Apple, Inc. which has the following ramifications: